PLACING AN ORDER

Placing an order is a quick and easy process. Simply click the “Add to cart" button. This will take you to your cart but you will have the choice to continue shopping. When you have finished shopping, click the "View Your Cart" button and this will take you to checkout. 

Select your location to calculate postage, recalculate quantities, or add a voucher, then click the "Go To Payments" button.

Then fill in the delivery address section, making sure you fill in all the required fields. Click "Continue" to move on to the payment section. Select your method of payment, click continue and follow the instructions.

For your security payment information is not kept and you will need to supply this each time you shop.

All prices are in Australian dollars.

ACCEPTED PAYMENT METHODS

WITHIN AUSTRALIA:  I accept Direct Deposit, PayPal, postal notes and cheques (but I will wait for cheques to clear before the goods are posted). If you wish to pay by Direct Deposit, bank details will sent to you after your order is received; select the custom payment option.

INTERNATIONALLY:  I accept PayPal only.

POSTAGE

Postage costs are calculated when you enter your location. Postage is calculated according to the total weight of the parcel including packaging and I don't charge a handling fee.

Australia, parcels up to 500gms cost $7.45 and for those over 500gms will depends upon your location. I will refund for any overcharge in postage that is more than a $1

International, postage will be calculated based on your location. Please wait for me to get back to you with this after you have placed your order and  before making the payment.

Parcels can be insured, but you will need to request this and I can send you a quote.

Orders will be posted within 24hrs of receipt of payment according to post office opening times.

PRIVACY POLICY

Privacy is important to me and for this reason your personal details will only be used to process your order and will not be shared or sold to anyone.

If you have any questions concerning this matter please don't hesitate to contact me.

CUSTOMER SERVICE

Good customer service is essential in any business and here at Kathys Fibres I aim to provide the very best. I am happy to talk to you about anything; whether it is something special you are after or a problem you may have, my door is always open. I aim to provide the highest quality products that I can at a reasonable price.

I want your visit here to be enjoyable and look forward to seeing you again.